UK
US
EUWebsite FAQs
How and when will my order be delivered?
All UK orders are shipped to you via a Royal Mail fully tracked service. This means you have all the following benefits:
✔️ Tracked to delivery point
✔️ Photo on delivery
✔️ SMS or email notifications to recipients*
✔️ Aims to deliver in two to three working days
✔️ Change your delivery options before delivery is attempted
We always aim to dispatch your order the same working day as your purchase date Monday-Friday (This may be affected over Bank Holidays)
95% of orders are received by the customer the very next working day after dispatch but please allow 2-3 working days for your order to arrive.Larger items will be shipped via Parcel Force and may require a signature
All 12kg dry dog food orders are sent via DPD 48 hour service. Extended delivery times apply to Islands and Highland areas.
What are the delivery charges?
Delivery charges are based on the total weight of your order. This is calculated in your basket and checkout. All Dog & Field Dog Food is delivered FREE when order 2+ bags. All UK mainland orders over £100 are also delivered FREE.
* Single bag orders of 12kg Dog & Field dog food incur a delivery charge of £6.50. Add a 2nd bag to your basket to take advantage of Free Delivery and Multi-Buy discounts and free delivery.
We also have a European webshop based in The Netherlands, so any orders from European countries can order direct from www.dogandfieldeu.nl
We can ship to Republic of Ireland and Northern Ireland, however there are certain products we are unable to ship including food and treats, pistols and blanks. Standard shipping fees apply, please contact us for a quote.
Customers from USA and Canada can order from our dedicated USA website www.dogandfield.co
What is your returns policy?
We always hope you will be pleased with your Dog & Field purchase however, in the unlikely event that you are not happy we offer a 30-day money back guarantee.
We will gladly exchange or refund your unused purchase if you return it within 30 days of receipt. All items must be returned as new and with all packaging / labels still attached. Simply post your goods back to us, together with a copy of a completed returns form explaining how you would like to proceed – you can download the form and print it yourself or alternatively email a copy if no access to a printer.
Refunds and exchanges will be processed upon receipt of goods that are in original condition and accompanied by a returns note. Please note we only exchange clothing or dog coats. Return postage costs are the responsibility of the customer. Please ensure you ask for proof of postage. We regret that we cannot be held responsible for returned goods lost in transit.
FAULTY GOODS RETURNS
If an item is found to be faulty or damaged, please notify us immediately via phone or email and we will advise you how to proceed.
Telephone: 01536 802808 or Email: info@dogandfield.co.uk
Returns Address:
Dog and Field LTD
Corby Innovation hub,
Bangrave Road South
Corby
Northamptonshire
NN17 1NN
I’m a new customer, do you have any offers?
We have a 10% discount for all new customers. Simply enter ‘welcome10’ at checkout to receive the discount. We also have offers running all of the time. Just check the homepage for latest deals.
Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the website and purchase of goods from [Dog & Field] (https://www.dogandfield.co.uk), third party sellers, and third party selling platforms.
The Website is operated by Dog and Field Ltd (“Dog & Field”, “we”, “our”, “us”).
By accessing this Website and/or placing an order via any of our selling platforms or third party selling platforms, you confirm that you have read, understood and agree to be bound by these Terms.
1. COMPANY INFORMATION
Dog and Field Ltd
Company Number: 09087455
Registered in England & Wales
Registered Office:
36 Fotheringhay, Peterborough, Northamptonshire, England, PE8 5HY
Trading Address:
Corby Innovation Hub,
Bangrave Road South,
Corby, Northamptonshire, NN17 1NN
Email: [info@dogandfield.co.uk](mailto:info@dogandfield.co.uk)
Telephone: 01536 802808
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2. DEFINITIONS
“Customer” means any individual or business purchasing goods from us.
“Goods” means any products sold via the Website.
“Website” means [www.dogandfield.co.uk](http://www.dogandfield.co.uk) and all associated subdomains.
“Intellectual Property Rights” means all copyrights, trademarks, trade names, logos, designs, design rights, patents, database rights, domain names, goodwill and all other proprietary rights.
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3. USE OF THIS WEBSITE
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website.
You must not:
* misuse the Website;
* attempt to gain unauthorised access to systems or data;
* introduce viruses or malicious code;
* use automated scraping or data extraction tools without permission;
* reproduce Website content for commercial purposes without written consent.
We reserve the right to suspend or terminate access where misuse is suspected.
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4. PRODUCTS
We specialise in dog training equipment, accessories, canine nutrition products and associated merchandise. ([Dog and Field][1])
We make reasonable efforts to ensure:
* product descriptions are accurate;
* pricing is correct;
* colours and images are representative.
However:
* product colours may vary depending on screens/devices;
* packaging may vary;
* specifications may change without notice where necessary.
All products are subject to availability.
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5. ORDERS
An order placed through the Website constitutes an offer to purchase goods.
Acceptance of your order occurs only when:
* payment has been authorised; and
* we dispatch the goods.
We reserve the right to:
* refuse orders;
* limit quantities;
* cancel transactions suspected of fraud, unauthorised resale or misuse.
If an order is cancelled after payment, a refund will be issued.
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6. PRICING & PAYMENT
All prices displayed are in GBP (£) and include VAT where applicable unless otherwise stated.
We reserve the right to:
* amend pricing;
* correct pricing errors;
* withdraw promotions at any time.
Payment must be made in full before dispatch.
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7. DELIVERY
Delivery timeframes are estimates only and are not guaranteed.
UK orders are typically shipped using tracked delivery services. ([Dog and Field][3])
Risk in the goods passes to you upon delivery.
Ownership of goods transfers only once full payment has been received.
We are not liable for:
* courier delays;
* failed deliveries caused by inaccurate customer information;
* delays caused by customs, weather or events outside our control.
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8. RETURNS & REFUNDS
Consumers have statutory rights under UK law.
We offer a 30-day returns period for unused goods returned in original condition with packaging intact. ([Dog and Field][3])
The following may not be eligible for return unless faulty:
* personalised goods;
* opened consumables;
* hygiene-sensitive products;
* perishable items.
Refunds will be processed after inspection.
Customers are responsible for return postage unless goods are faulty or incorrectly supplied.
We reserve the right to refuse returns where:
* goods show signs of use;
* products are damaged by misuse;
* items are incomplete.
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9. SUBSCRIPTIONS & RECURRING PURCHASES
Where subscription services are offered:
* subscriptions renew automatically unless cancelled;
* customers may manage subscriptions through their account;
* prices may change upon notice.
We reserve the right to modify or discontinue subscription services.
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10. ACCOUNT REGISTRATION
Customers are responsible for maintaining:
* confidentiality of login credentials;
* accuracy of account information.
We reserve the right to suspend accounts involved in:
* fraud;
* abusive conduct;
* unauthorised commercial activity;
* breaches of these Terms.
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11. INTELLECTUAL PROPERTY RIGHTS
11.1 Ownership
All Intellectual Property Rights in:
* the Website;
* product designs;
* branding;
* logos;
* graphics;
* photography;
* videos;
* training materials;
* text;
* product names;
* packaging;
* product concepts;
* artwork;
* downloadable content;
* software;
* databases;
* product configurations;
* trade dress;
* marketing materials;
* and all associated content
are owned by or licensed to Dog and Field Ltd.
This includes, without limitation:
* registered and unregistered trademarks;
* copyright works;
* registered and unregistered design rights;
* trade names;
* goodwill;
* proprietary product designs;
* product styling and visual identity.
All rights are reserved.
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11.2 Trade Marks
“Dog & Field”, “Dog and Field”, “Original Clone”, “Dead Bird Dummy” and associated logos, product ranges, slogans and branding elements may constitute trademarks or protected brand identifiers belonging to Dog and Field Ltd. ([Dog and Field][1])
You must not:
* use our trade marks without written permission;
* register confusingly similar names or branding;
* use our branding in advertisements, websites or marketplaces without consent;
* imply affiliation, endorsement or partnership where none exists.
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11.3 Copyright
All Website content is protected by copyright law.
You may not:
* reproduce;
* distribute;
* publish;
* copy;
* modify;
* commercially exploit;
* or create derivative works
from our content without prior written permission.
This includes:
* product images;
* product descriptions;
* logos;
* website layout;
* training guides;
* videos;
* downloadable materials.
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11.4 Design Rights & Product Protection
Many Dog & Field products incorporate proprietary styling, functionality, configuration, patterns, dimensions, visual appearance and design features protected by UK and international design rights laws.
No licence or ownership rights are transferred to customers beyond personal lawful use of purchased goods.
Customers, retailers, distributors and third parties must not:
* replicate or copy our product designs;
* manufacture imitations;
* create derivative products;
* reverse engineer products for commercial gain;
* use our products as templates for reproduction;
* reproduce packaging or branding elements.
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11.5 Unauthorised Resale, Modification & Passing Off
Unless expressly authorised in writing by Dog and Field Ltd, customers and third parties must not:
* alter, customise or modify Dog & Field products for commercial resale;
* remove or replace branding, labels or identifiers;
* repackage products under another brand;
* market Dog & Field products as their own;
* falsely claim authorship, manufacture or ownership;
* use our products in white-label arrangements;
* combine our products into new commercial products without permission.
Any attempt to pass off Dog & Field goods as another party’s products constitutes a breach of these Terms and may amount to trademark infringement, passing off and/or unfair competition under applicable law.
We reserve all rights to pursue legal remedies including:
* injunctions;
* damages;
* account of profits;
* recovery of legal costs;
* reporting to online marketplaces or enforcement authorities.
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11.6 User Generated Content
Where customers submit reviews, images or content to us, you grant Dog & Field a worldwide, royalty-free licence to use, reproduce and publish such content for marketing and commercial purposes.
You confirm that submitted content:
* is lawful;
* does not infringe third-party rights;
* is not defamatory or misleading.
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12. WHOLESALE & TRADE ACCOUNTS
Trade and wholesale accounts are subject to approval and separate commercial terms. ([Dog and Field][3])
We reserve the right to:
* revoke wholesale access;
* amend trade pricing;
* restrict resale channels;
* prohibit resale on certain marketplaces.
Unauthorised resale through third-party marketplaces may result in account termination.
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13. PRODUCT USE & SAFETY
Customers are responsible for ensuring products are used safely and appropriately.
Dog training equipment must be used responsibly and, where applicable, under competent supervision.
We accept no liability for:
* misuse;
* improper training techniques;
* inappropriate use of products;
* failure to follow instructions.
Customers are responsible for ensuring products are suitable for their dog and intended use.
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14. LIMITATION OF LIABILITY
Nothing in these Terms excludes liability that cannot legally be excluded under UK law.
Subject to this:
* we shall not be liable for indirect or consequential losses;
* our total liability shall not exceed the amount paid for the goods in question.
We are not liable for:
* loss of profits;
* business interruption;
* loss of goodwill;
* data loss;
* misuse of products.
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15. WEBSITE AVAILABILITY
We do not guarantee uninterrupted Website access.
We may:
* suspend access;
* modify functionality;
* remove products;
* perform maintenance without notice.
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16. PRIVACY & DATA PROTECTION
Use of personal data is governed by our Privacy Policy.
We process personal data in accordance with UK GDPR and applicable data protection laws.
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17. FORCE MAJEURE
We are not liable for delays or failures caused by events beyond reasonable control including:
* natural disasters;
* strikes;
* supply chain disruption;
* cyber attacks;
* pandemics;
* governmental action;
* transport failures.
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18. THIRD PARTY LINKS
The Website may contain links to third-party websites.
We are not responsible for:
* third-party content;
* policies;
* products or services;
* availability of external websites.
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19. CHANGES TO THESE TERMS
We reserve the right to amend these Terms at any time.
Updated Terms will take effect upon publication on the Website.
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20. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
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21. CONTACT
For all enquiries regarding these Terms, please contact:
Dog and Field Ltd
Email: [info@dogandfield.co.uk](mailto:info@dogandfield.co.uk)
Telephone: 01536 802808
Loyalty Scheme
How soon will my points be added to my account after my purchase?
Points will be registered on your account within 24 hours after order dispatch.
How can I become a loyalty scheme member?
It’s easy and complimentary to join! Simply tick the “create account” box when checking out your next purchase. If you already have an account with us, your loyalty program has already been set up.
What other benefits does Dog & Field’s loyalty membership give me?
As well as earning 1 point for every £1 spent, you will also receive:
- Exclusive offers via email
- Invitations to exclusive events and competitions.
How do I access my loyalty point details?
Everything is stored within your My Account page on our website. Here you can view and amend any personal details and addresses as well as view and manage your Loyalty Points.
Can I earn points on all my purchases?
Yes, you can earn points on all your purchases made dogandfield.co.uk. Points for online purchases are applied to your account within 24 hours after your order is dispatched. You can collect your points and redeem your credits against any product store-wide with the exemption of our 12kg dog food as we already offer some pretty cool multi-buy discounts across our dry dog food range for you to take advantage of.
How many points will I earn?
You will collect 1 point for every £1 you spend. For example, if you spend £100 , you will receive 100 points.
How much do I need to spend to receive a reward?
Every pound you spend gives you 1 loyalty point. 50 points earns you £2.50, 100 Points earns you £5 etc worth of store credit, and this can be redeemed and spent any time you like.
How can I keep track of how many points/rewards I’ve earned?
Log into your online account and navigate to your My Points section.
How long are my points valid for?
Your points will expire after 12 months.
Is the Loyalty Scheme available to Trade customers?
Afraid not. As a trade customer you already haver your own set of discounts. Our Loyalty Scheme is only available to retail customers.
Wholesale Customers
What are the Wholesale Terms and Conditions?
Wholesale accounts are available to qualifying customers. You will need to be a UK registered company and have a Company House registration number, or a Kennel Club registered Gundog Club or Association.
Each Wholesale account application will be assessed on an individual basis, and additional information may be requested.
Upon being granted a Wholesale account the following Terms and Conditions apply
£250 ex VAT minimum spend
60 bag minimum quality of working dog food orders
All orders are subject to VAT
Products/Goods always remain the property of Dog & Field until goods/products have been paid for in full.
Orders are taken online on a pro forma basses – meaning payment at the time of ordering is required.
Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Dog & Field. Nothing contained herein shall be construed as conferring any licence by Dog & Field to use any item displayed. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Dog & Field). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
You may be granted permission to the use of copyright protected media, but this content remains the property off Dog & Field and permission may be withdrawn at any time.
Dog & Field reserve the right to revoke trade accounts without prior notice.
Terms and conditions may be subject to change.
